Our team of qualified representatives—the West Side Watchdogs—makes use of a range of information technologies to monitor and support equipment. With telematics that are transmitted directly from the fleet and an in-house alert triage system that lets us know immediately when there’s a concern, our reps are in a position to be proactive rather than reactive when it comes to the health of your machines.

Remote diagnostics, an online tool used by our product support teams, allows codes to be pulled directly from a machine before anyone travels to the site. Technicians can often diagnose problems and grab parts even before leaving the dealership, reducing downtime and cost.